FAQs
What types of products does HOMELOX offer?
HOMELOX specializes in premium stoneware tea and coffee mugs. Our collection features unique designs, including the Bee-Happy-printed mugs and sleek black finishes, combining contemporary elegance with everyday functionality.
How can I care for my stoneware mugs?
To maintain the quality of your stoneware mugs, it is recommended to hand wash them with mild detergent and avoid abrasive materials. While many of our mugs are dishwasher safe, hand washing can help preserve the unique designs and finishes for a longer period.
What is the return policy for HOMELOX products?
HOMELOX has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will need to provide a receipt or proof of purchase to initiate a return.
How long does it take to process a refund?
Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Are there any exceptions to the return policy?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for sale items or gift cards. If you have questions about a specific item, please contact us for clarification.
Can I exchange a product?
The most efficient way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.
What should I do if my item arrives damaged?
If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it effectively.
Do you ship internationally?
HOMELOX currently offers shipping within the United Kingdom. For international shipping inquiries, please contact us directly to discuss potential options.