Contact Us
We're here to help! Before reaching out, you might find the answers you're looking for in our FAQs. If you still need assistance, we offer multiple ways to get in touch, including live chat and email.
1. Check Our FAQs First
Many of the most common questions regarding orders, shipping, payments, and returns can be answered in our FAQs Section. Before contacting us, please take a moment to review the FAQs to see if your query has already been answered.
- Order Tracking: Want to know the status of your order? Visit our Track My Order page for real-time updates.
- Shipping Information: Need details on delivery times or costs? Our FAQs provide complete information on shipping options.
- Returns & Refunds: Looking to return or exchange an item? Find everything you need to know about our return policy in the FAQs.
2. Live Chat for Instant Help
If you can't find the information you're looking for in the FAQs, our live chat is the fastest way to get support.
Click the chat icon in the bottom right corner of your screen to connect with one of our customer service representatives. We're here to assist you during business hours!
3. Email Us
Prefer to send us an email? No problem!
You can reach us at info@homelox.co.uk, and we’ll respond to your inquiry within 24-48 hours. For faster support, please include your order number and email address used during the purchase (if applicable).
Business Hours
- Live Chat Availability: Monday to Friday, 9 AM to 5 PM
- Email Support Response: Within 24-48 hours
Still Need Help?
If you're still unsure, we’re here for you! Feel free to use the most convenient option for you, and we'll be happy to assist with any additional questions or concerns.
Thank you for choosing Homelox!