Shipping Information

Thank you for choosing Homelox! Below is important information about our shipping services, delivery options, and how to track your orders.

We use the following third-party postal services to deliver your orders:

• Royal Mail: Reliable for standard and first-class deliveries.
• Parcelforce: Ideal for larger or expedited deliveries.
• Evri: Provides flexible delivery options and reliable service.

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We offer several shipping options to suit your needs:

• Standard Delivery: Typically takes 3-5 business days. Costs are calculated based on your delivery location and order size. Delivered via Royal Mail or Evri.
• Next Day Delivery: Available for orders placed before 9 AM. Orders placed after 9 AM will be processed the following business day. Delivered via Royal Mail or Parcelforce.
• Expedited Delivery: Available for faster delivery within 1-2 business days. Costs will be calculated at checkout. Delivered via Parcelforce or Evri.

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• Processing Time: Orders are processed within 1-3 business days. You will receive an email confirmation once your order is dispatched.
• Tracking Your Order: After dispatch, you will receive a tracking number via email. You can track your order through the following methods:

• Royal Mail: Track your order on the Royal Mail Tracking Page.
• Parcelforce: Track your order on the Parcelforce Tracking Page.
• Evri: Track your order on the Evri Tracking Page.

• Track My Order: Alternatively, you can use our Track My Order Page by entering your order number and email address for real-time updates.

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Delivery times vary depending on the service chosen:

• Next Day Delivery: Orders placed before 9 AM will be delivered the next business day. Orders placed after 9 AM will be processed the following business day.
• Standard Delivery: Typically delivered within 3-5 business days from dispatch.
• Expedited Delivery: Typically delivered within 1-2 business days from dispatch.

Please note that these times are estimates and may vary based on your location and service provider.

Shipping costs are calculated at checkout based on your delivery location and the size of your order. Costs for the available shipping options will be shown before you confirm your purchase.

If you experience any issues with your delivery:

• Missing or Delayed Orders: Check the tracking information provided. If your order is delayed beyond the estimated delivery time, contact us for assistance.
• Damaged Items: If you receive a damaged item, please contact us immediately at our Contact Us page.

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For any questions regarding shipping or if you need further assistance, please visit FAQs page.

Thank you for shopping with us! We are committed to providing you with the best possible delivery experience.