Help & Support

Help & Support

Welcome to our Help & Support page! We’re here to assist you with any questions or concerns you may have. Browse through the following sections to find answers to common inquiries, or contact us directly for further assistance.

1. Frequently Asked Questions (FAQs)

Orders & Shipping

  • How do I place an order? 
Simply browse our products, select the item you want, choose the quantity, and click ‘Add to Cart.’ Proceed to checkout to complete your order.
  • When will my order be shipped? 
Orders are typically processed and shipped within 1-3 business days. You’ll receive a confirmation email once your order has been shipped.
  • How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order on our website Track My Order.
  • Do you offer international shipping?
Currently, we only offer shipping within the UK. However, if you are outside the UK and are interested in placing an order, feel free to contact us at info@homelox.co.uk to discuss potential options.

    Payments

    • What payment methods do you accept?

    We accept the following payment methods:

      • Credit/Debit Cards: Visa, MasterCard, American Express
      • PayPal
      • Apple Pay
      • Google Pay
    • Is my payment information secure?
      Absolutely! We use industry-standard encryption to ensure your payment details are safe and secure.

        Returns & Exchanges

        • What is your return policy?
        We offer hassle-free returns within 30 days of purchase. Items must be unused and in their original packaging. For more information, visit our Return & Refund Policy.
        • How do I return or exchange an item?

         To initiate a return or exchange, please visit our FAQs and follow the instructions.

          Account & Privacy

          • How do I create an account?

          To create an account, click on the ‘Sign Up’ button at the top of our homepage. Fill in your details and you’re all set!

          • How do I reset my password?

          Click on ‘Forgot Password?’ on the login page, and follow the steps to reset your password via email.

          • How is my personal data protected?

          We value your privacy and use the latest security measures to protect your personal data. Please review our Privacy Policy for more details.

            2. Order Tracking

            How can I track my order?
            You can track your order in two ways:

            1. Via our Shop App: Track your order directly in our shop app for real-time updates.
            2. Through our third-party postal service's tracking page: Once your order has been dispatched, you'll receive a tracking number via email. Use this number to track your order on the postal service’s website.
            For more information visit our Track My Order.

            3. Shipping & Delivery Information

            • Shipping Locations: We currently ship only within the UK.
            • Shipping Costs: Calculated at checkout based on location and order size.
            • Delivery Times:
              • Next Day Delivery: Available for orders placed before 9 AM. Orders placed after this time will be processed the following business day.
              • Standard Delivery: 3-5 business days.
              • Expedited Delivery: 1-2 business days.
            • Potential International Shipping: Interested in international shipping? Contact us at info@homelox.co.uk to discuss possible arrangements.

                4. Returns & Exchanges

                If you’re not completely satisfied with your purchase, we’re happy to help with a return or exchange. Please refer to the following guidelines:

                • Return Window: 30 days from the date of delivery.
                • Return Process: Visit our FAQs to initiate a return.
                • Refunds: Once your return is received, we’ll process the refund within 5-7 business days.

                5. Payment & Security

                We ensure that all transactions are secure and encrypted. Our accepted payment methods include:

                • Credit/Debit Cards: Visa, MasterCard, American Express
                • PayPal
                • Apple Pay/Google Pay (where available)

                6. Terms & Policies

                Still Need Help?

                If you haven’t found what you’re looking for, you can visit our Contact Us page for more support options. We're always happy to assist!

                Thank you for shopping with us!